Data Protection

Mindful Psychology Services Ltd needs to gather and use information about individuals in order to provide psychological assessment, therapy, supervision, teaching and training activities.

This information is collated and retained so that we can fulfil our contractual agreement or that we need to legitimately communicate with you directly about the services we may potentially offer to you. 

Individuals can include clients, referring organisations and agencies, statutory organisations, suppliers, business contacts, employees and other people the company has a relationship with or may need to contact. 

Mindful Psychology Services Ltd uses the information we collect in accordance with all laws concerning the protection of personal data, including the Data Protection Act 1998 and the GDPR 2018. In guidance of these laws Mindful Psychology Ltd is the data controller; if another party has access to your data we will inform you if they are acting as a data controller or a data processor The purpose i.e. who and what they  what they are doing with your data and why we need to provide them with the information.

Changes to data protection legislation shall be monitored and implemented to remain compliant with all requirements. 

The member of staff responsible for data protection is:Dr Amanda Kinsella Managing Director 

If you require further information and copy of our policies please contact amandakinsella@mindfulpsychology.co.uk.If you are not satisfied with our response to your enquiry you can contact the Information Commissioner's Office (ICO) https://ico.org.uk.

Data Protection Policy Principles

We will comply with data protection law. This says that the personal information we hold about you must be:

 1. Used lawfully, fairly and in a transparent way.

 2. Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.

 3. Relevant to the purposes we have told you about and limited only to those purposes.

 4. Accurate and kept up to date.

 5. kept only as long as necessary for the purposes we have told you about

 6. Kept securely.

What information do we collect?

We collect personal information about you to enable us to provide the appropriate support that you need. 

  • Identity Data includes first name, maiden name, last name, marital status, title, date of birth and gender.
  • Contact Data includes billing address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Profile Data includes your purchases or orders made by you, your interests, preferences, and feedback and survey responses. 
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
  • Sensitive Personal Data includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, and information about your physical and mental health, medication, your life history.

How do we collect your personal data? 

We use different methods to collect data from and about you including through

  • Direct interactions: Verbal and written: Telephone email web contact    
  • Third parties or publicly available sources. We may receive personal data about you from various third parties and public 

Lawful sharing of information: Where we may share your information.

Lawful sharing of information:Where we may share your information? 

  • NHS GP surgeries other professional bodies you may be consulting (subject to recognised professional registration) 
  • Safeguarding Children Boards based in the United Kingdom. 
  • The courts of England and Wales, the courts of Scotland or the courts of Northern Ireland. 
  • Professional advisers acting as processors or joint controllers : lawyers, bankers, auditors and insurers based in the United Kingdom who provide consultancy, banking, legal, insurance and accounting services.
  • Service providers acting as processors based in the United Kingdom who provide IT and system administration services.
  • HM Revenue & Customs UK, regulators and other authorities acting as processors or joint controllers subject to a written rational as to the nature of the enquiry. 
  • Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. WE will ensure that any new business ventures will adhere to our privacy and policy. 
  • No Information will only be shared with your relatives, friends and carers unless you give explicit instruction. 

What are the exceptional circumstances for disclosure of information without your consent? 

  • Safeguarding: Where we need to protect your interests (or someone else's interests). 
  • Crime: To help prevent, detect or prosecute serious crime 
  • Judicial: Where we are required by an order of any court of competent jurisdiction or any regulatory, judicial, governmental or similar body or any taxation authority of competent jurisdiction;
  • Insurance: When you have expressly consented – e.g. for an insurance medical 
  • Agency: When we are instructed by another agency to assess you or provide you with clinical intervention on their behalf or in partnership with that organisation. A minimum amount of information will be shared and data will be anonymised. Receiving agency has a legal obligation to adhere to confidentiality. Wherever possible we will endeavour to inform you if your information is to be shared. 

How we keep your information safe in our practice environment   

  • We adhere to appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. 
  • Computers are password protected user name and password. IT review: cyber security protection adhered too.
  • Training – All our staff are trained to understand their duty of confidentiality and their responsibilities regarding the security of patient personal data. Access controls - Any All
  • Keeping od data : Personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. 

Your data protection rights 

  • Request access to your personal data (known as a "data subject access request"). This enables you to receive a copy of the personal data and to check that we are lawfully processing it. 
  • Request correction of the personal data that we hold about you. We may need to verify the accuracy of the new data you provide to us.
  • Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
  • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
  • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. If you wish to exercise any of the rights set out above, please contact the DPO. DR Kinsella mindfulpsychology.co.uk

Will there be a fee for accessing your data  

  • There is no fee payable to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
  • We would request that all requests be put in writing and that adequate identity recognition be presented. 
  • We will endeavour to turn around your requests in one month (If there is a delay we will continue to inform you when your requests will be actioned) 
  • After viewing your records if you believe that there are inaccuracies we kindly requests that you inform us in writing.   

Address and contact details 

Controller: Mindful psychology is the controller and responsible for your data protection  

Data protection officer: Dr Amanda Kinsella

Email Address: amandakinsella@mindfulpsychology.co.uk 

Postal Address:

Mindful psychology LTD
2nd Floor 
Longus House
Newgate row 
Chester
CH11ER

Telephone number: 01244 421021 

Your right to complain 

In the first instance we kindly requests that you contact our practice and we will endeavour to bring a satisfactory outcome to your requests or complaint. If however you are not satisfied with our response that you have the right to contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues at (www.ico.org.uk).

A valuable experience, I did not know what I would get of this course, but I never expected so much. Now to put into practice.

Clinical Psychologist

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